I know Amy from when we originally accredited two of our Talbott boilers to the RHI scheme, this was back in 2012. We have since made changes to our RHI by adding a further process. Amy has liaised with Ofgem and helped us receive a number of payments which were outstanding. Whilst we have a lot of experience our selves in meeting our on going obligations to ensure compliancy to the RHI scheme, it is very useful to have Amy on hand to liaise with Ofgem on our behalf and keep us up to speed with changes in policy, regulations and any new incentives on the horizon. She is efficient, thinks outside the box and diplomatic. I would highly recommend signing up to the ECS on going subscription support scheme.